Job Function
Acts as Air Arabia’s ambassador; strives to realize prospects’ loyalty and to advertise a constructive company picture, always, by enhancing the general prospects’ expertise. Supplies wonderful customer support to all passengers while guaranteeing their security and luxury are achieved all through the whole flight cycle. Be prepared and match to function guaranteeing productiveness is in step with set measures and firm’s adopted insurance policies and procedures.
Key End result Obligations
Conduct:
- Ensures well timed attendance, correct grooming, health and legality of self for the assigned flights. Attends “Briefing” to make sure acknowledgement of flight particulars, distribution of roles, targets, safety checks, boarding, and many others.
Security Measures:
- Instructs passengers on security procedures to be adopted guaranteeing their security and luxury always.
- Identifies areas of security and safety dangers and companions with the Cabin Supervisor to take remedial motion in accordance with the SOPs (Normal Working Procedures).
- Administers first support to passengers the place obligatory.
- Informs Cabin Supervisor, Flight Crew and Captain, as acceptable, with any irregularities and malfunctions promptly.
Buyer Service:
- Welcomes passengers and assists of their boarding formalities; enters obligatory knowledge into the plane log guide as per Air Arabia and GCAA/CAA adopted procedures.
- Supplies fixed wonderful buyer providers to passengers by attending to their particular person pre-bookings, requests and desires.
- Identifies and assists passengers experiencing stress or difficulties in accordance with the corresponding insurance policies and procedures detailed within the Operations Guide and different related directions.
- Contributes to maximizing on-board income and “Charity Cloud” program by effectively selling the on-board meals, merchandise and charity providers and thereby achieves particular person and staff targets.
- Ensures correct and safe dealing with of money and bank card funds acquired towards particular person gross sales and donations managed by him/her.
Crosschecking and Stories:
- Carries out pre-flight checks to make sure adequate provides, emergency tools, catering tools and different specified tools previous to take off; offers report for any deficiencies to Cabin Supervisor and/or Captain as acceptable.
- Assists in guaranteeing the plane cabin is cleaned totally at transit stations and that sufficient re-catering and responsibility free merchandise are supplied earlier than flying.
- Ensures orderly and full handover/takeover of the cabin to/from catering, cleansing and/or upkeep workers.
- Carries out the post-flight briefing and evaluation studies as per adopted insurance policies and procedures: offers goal analysis of the Cabin Supervisor, studies any issues or discrepancies on flight, closing and sealing of responsibility free containers.
- Accounts to Cabin Supervisor for the conduct of passengers; carries out the duties of ‘Cabin Supervisor’ when designated as such by the Captain.
- Maintains obligatory skilled and security information and competitiveness by attending recurrent trainings, emergency procedures trainings, and academic workshops and by guaranteeing present license.
- Contributes to staff effort by carrying out associated outcomes and attaining allotted gross sales targets and targets.
Vital Necessities
- Age: Between 20 to 26 years
- Minimal Top: 160 cm (Feminine), 168 cm (Male)
- Weight: To be in proportion to Age and Top
- Clear pores and skin with no marks or tattoos that may be seen while carrying the cabin crew uniform
- Medically/ Bodily match to carry out Cabin Crew duties
- Capability to swim with support of a flotation system
{Qualifications} (Tutorial, coaching, languages)
- Diploma or Larger Secondary Certificates is appropriate for this position; a diploma in Journey/ Tourism is a plus.
- Coaching in First Support, Security and Emergency Procedures are an added worth.
- Match to fly, has good common well being, no severe medical situations or power illnesses.
- Proficient in Microsoft Workplace.
- Language: Have to be fluent in Written and Spoken English.
- Fluency in Arabic is most well-liked.
Work Expertise
- Contemporary graduates are inspired to use for this position.
- Earlier expertise as cabin crew or in a customer support position within the Airways/Aviation/ or hospitality Industries shall be handled as an added worth.
- Lively cabin crew license is a bonus.
- Able to working in shift sample and for prolonged working hours.
- Reveals excessive flexibility and adaptableness to frequent modifications and busy schedules.
- Demonstrates the flexibility to contribute and efficiently ship towards insurance policies, procedures, and set KPIs.